We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Your item must be in the same condition as you received it—unused, with tags attached, and in its original packaging—to be eligible for a return. You'll also need a receipt or proof of purchase.
To initiate a return, please contact us at operaciones@peninsula.com.es. Please note that returns must be sent to the following address: Finca Los Olivos, Partido Los Frontones, Ronda 29400, Malaga, Spain.
If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Returned items will not be accepted without first requesting a return.
For any questions regarding returns, please contact us at operaciones@peninsula.com.es.
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the problem and resolve it.
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us. Unfortunately, we cannot accept returns of sale items or gift cards.
The fastest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification. As with the previous case, the item must be in the same condition in which you received it, unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
We'll let you know when we've received and inspected your return and whether or not your
refund has been approved. If approved, your refund will be automatically issued to your
original payment method within 10 business days. Please note that it may take some time for
your bank or credit card issuer to process and process your refund.
If it's been more than 15 business days since we approved your return, please contact us at
gerente@peninsula.com.es.